At Blonde Wig Store, we are committed to your satisfaction. We understand that buying wigs online can be a bit challenging, so we strive to make our return and exchange process as straightforward as possible. This policy outlines the steps you need to take if you’re not completely happy with your purchase.
Return Policy
We strive to ensure you are completely satisfied with your purchases from Blonde Wig Store. If for any reason you’re not happy with your order, please see our return guidelines below:
Return Request
- Returns must be initiated within 14 days from the date you receive your items. Please contact us at support@au.blondewig.store to start the return process.
Condition of Returns
- Items must be returned unused, unwashed, tags attached, and in their original packaging. This ensures they are in a condition suitable for resale.
Non-returnable Items
- The following items cannot be returned: clearance items, hair care products, and hair accessories due to hygiene and safety reasons.
Unauthorized Returns
- Items returned without prior approval from blondewig.store will not be accepted. Items sent back without approval will incur an additional charge for their return to you.
Restocking Fee
- A restocking fee of 15% will apply to all returns, unless the item is defective. This fee covers the cost of processing returns and restocking items.
Refunds
- Refunds will be issued to the original payment method, excluding shipping fees and any transaction fees charged by payment gateways (ranging between 2% to 4%).
Exchange Policy
We understand that sometimes an item just doesn’t work out. If you wish to exchange an item, please follow our guidelines:
Exchange Request
- Exchanges must be initiated within 14 days from the date you receive your items. Please contact us at support@blondewig.store to request an exchange.
Shipping Costs
- We will cover the shipping costs for sending out the replacement item. However, customers are responsible for the cost of returning items for exchange.
Initiating a Return or Exchange
To request a return or exchange, please contact us via email at support@au.blondewig.store with your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange. We will provide you with further instructions on how to proceed.
Thank you for choosing Blonde Wig Store. We appreciate your business and look forward to serving you again.